Specimen
Courses
Our Suite Of Courses
Consulting, Business Culture Transformation and Training of Commercial Skills such as Sales and Service Performance Management, Customer Experience and Quality, Communication, Business writing along with Coaching to all levels of corporate practitioners and students. UAE National development and Leadership development are some of our signature solutions.
Some of our Specimen Courses
The Sales Cycle and Ongoing Relationship Management
Under expert guidance, this program delivers tools and training for sales and customer service, to drive organizational excellence.
- Introduction and Objective Setting
- The Vision and Mission and its relation to Sales and Service
- Mastering the Selling Cycle whilst introducing a sales culture with value propositions
- Prospect for Leads/Referrals and Creating Appointments
- Generating and qualifying leads
- Cold calling professionally leading to appointments
- Cross-Selling Products to Existing and New Customers
- Understanding customer profile to identify opportunity
- Closing the Sale
- Convincing customers regarding product uptake
- Addressing objections with logical explanations and if required alternatives
- Enhancing Professional Skills and Techniques
- Sales planning and management
- Delivering a Mindset of Excellence in Service
- Align service quality with Organization’s brand promise
- Delighting Customers with Superior Service
- Going the extra mile to provide the WOW effect
- Relationship Building
- Making a lasting first impression
Coaches as Enablers
Enhancing Coaching skills using the Knowledge: Skill: Attitude: Experience Index
- Internal Customer Satisfaction & Analysis
- Development & deployment of internal Customer satisfaction & Analysis
- 1:1 Coaching
- 1:1 coaching of the Customer experience team i.e. Coaches and Assessors
- Coaching Workshops
- Activity based Coaching Workshop on “common ground” Coaching concepts & tools
- Application of Learning
- Branch level Application of Learning/deployment (supported by Branch attachments, observation & feedback of tools /models implemented
The Power Habit Culture- Institutionalizing Change
Transforming H.O. Vision into Culture through Power Habits (PH)
- Analyzing Service Quality
- Service Quality reports analyzed to define Power Habits
- Classroom Training
- Classroom training of 2-PH standard practices per Quarter
- PH 1 & 2 in Action
- PH1 & PH2 in action at select Branches
- Branch Broadcast
- Network broadcast of application of PH1 & PH2
- Leadership Certification
- Certification to pilot Branch leadership team
- Branch Rollout
- Countrywide Branch Rollout of PH1 & PH2
- Sustaining the Culture
- Sustained culture engrained into end of year Appraisal as a Key Performance Activity measure
The Ambassador Approach…Changing Mind set & Behaviour
A Branch Manager Development Program positioning them as Ambassador’s. The methodology implemented is 70:20:10 model of work place application.
- Branch Analysis
- Analysis & Development of respective Branch SWOT
- Coaching
- 1:1 Coaching Sessions
- Application of learning
- Deployment of process improvements in Branch
- Presentations
- Panel presentations of Branch plans and actions to Heads of Business
Building a Culture of Motivation and Trust
Imbibing Principles of Motivation and Trust to increase employee well-being, build engagement and improve performance
- Employee Motivation & Engagement
- The relationship between Motivation and Productivity
- Types & Theories
- Intrinsic and Extrinsic Motivation and Mc Gregor’s Theory
- CBuilding Confidentiality & Trust
- What is Trust: 11 Principles of building Trust
- Boost & Restore Trust
- Issues that damage Trust and 5 Steps to restore.
- Realms of Trust
- Credibility, Reliability, Intimacy and Self-orientation